| IP Office MultiMedia Module extends the routing and reporting of voice calls into the realm of E mails and chat sessions initiated via a web browser.
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| In this way, IP Office ensures that an organisation can implement and measure a service level agreement against all aspects of the customer contact process.
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| For Example, ensuring that all E mails receive a reply within half an hour of them being sent.
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There are several queue types supported in the MMM, these are:
Email queues
Chat queues
Web callback
Proactive list dialling
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