Phone Manager Pro builds upon Phone Manager Lite by offering the following additional features:
Integration with Contact Management packages (such as Outlook, GoldMine, ACT! and Maximizer) to facilitate screen popping of the contact details of an incoming caller, dialing from the contact record with a simple mouse click and simple creation of new contact records with auto-insertion of the telephone number whilst on a call.
Voicemail box control with Voicemail Pro, which allows you to play, rewind, fast forward, save or delete your voice messages.
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Personal phone number directory which allows further personalization and improves productivity:
Simple incoming call scripting: Scripts can be displayed based on the Caller ID or the dialed number (DDI) to remind users of a specific greeting or sales pitch to use.
Distinctive ringing: Allows the configuring of distinct ringing on a per caller basis. PC sound files can be associated with incoming callers' numbers and then played through the PC speakers when a call is received from that number. This allows you to easily differentiate calls from important customers and clients, and those from unknown callers.
Compact mode which minimizes the screen space required to run the Phone Manager application. While in compact mode, a notification slider alerts of new calls and allows the user to view the caller ID or associated caller’s name and answer the call. Users can easily switch between standard & compact.
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Agent Mode operation which allows the user to perform contact center functionality without needing a specially designed contact center telephone, for example one with dedicated keys such as log on/off. You can also easily activate Account codes (during or before the call) through the “Account Codes” tab which allows the user to tag the call with an alphanumeric account code via a single-click. Agent-mode users can set their phone on “Busy” or “Wrap-Up” and select which hunt group they are member of via simple button clicks.
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